If you have a delegated account, the delegation fails if one account is migrated to the cloud and the other is not. If you shared your calendar with someone else, the person/people the calendar was shared with will get a popup asking for the password to your account after it is migrated. There is no way for the Microsoft 365 administrator to know who a calendar was shared with. The popup should be cancelled by the user that receives it since they don’t have the information required. If your calendar still needs to be shared after your account is migrated, you can re-share it as required. If you encounter any difficulties, please contact the Service Desk. If any of your shared mailboxes are missing, please try re-adding the mailbox through Outlook using the mailbox address. Select Done.Ĭontact the Service Desk (20) for assistance on restoring any other missing email messages.

You will receive a message that your account has been successfully updated.

Select your umanitoba.ca account and select Change.

In Outlook, select File, then select Account Settings to open the Account Settings drop-down menu.

All mail is still accessible on Outlook online. By default, Outlook on your desktop only downloads the last 12 months of mail. When you check your email, you may notice some missing messages. Check your junk folder often and mark items you want to keep as ‘not junk’. Some legitimate email may go to your junk folder.

If you are unable to access your email in Outlook on your desktop computer and mobile device, log in to Outlook on for immediate access to your messages. Set up Office apps and email on a mobile device.

You may be required to delete and re-add your email account on your mobile device. See detailed instructions for removing and re-adding your Microsoft 365 email account on Apple devices in the IST Service Catalogue or download the instructions in PDF format.

If you are prompted for credentials when opening Outlook, use your email address and regular email password.Īll users of Apple devices will need to remove and re-add your accounts as part of this migration.

If you do not see this message, and new email is still not coming into your mailbox, please quit and restart Outlook.

After your account is migrated, you MAY see a pop-up message in your desktop version of Outlook that reads, “The Microsoft administrator has made a change that requires you to quit and restart Outlook”.

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